What we do

The following are service lines offered by the Eastern Cape Department of health Shared Call Centre Services.

Clinical Health Services ( Reporting  of queries by public and Coordination of)

• Clinical Health Care Malpractices
• Shortage of Health Resources
• Emergency Health Services
• Health Promotion, Advice and Counselling on HIV, TB etc (Telephonic)
• Maternal and Child Health Advice,

Self Service Diagnosis, Treatment and Care in all walk - in centres (Self Service Kiosk)

Web Self-Service for all services

Walk-in centres

Information and Communication Technology (Helpdesk)

• Faulty Computers
• Password Reset
• Computer orders enquiries and telephones

Human Resources

• All Persal Related Issues
• Employee Wellness Program – Telephonic counselling
• Service Conditions and Benefits- OSD
• Employee Relations
• Training and Development

Policies and Procedures for Eastern Cape Department of health

• Bursary Policy
• Learnership and Internships within department of health
• Circumcision
• Norms and Standards
• Service Directory

Supply Chain Management

• Finance
• Procurement
• Payment Management
• Invoice Management and recording
• Tender queries
• Registration of suppliers within department of Health

EMS – Ambulance requests

• Emergency Medical advice on line
• First Aid on line (Telephone)

Risk management 

• Whistle Blowing
• Fraud Reporting

Campaigns of the Eastern Cape Department of health

• Disease outbreak and special campaigns of the department of health

General Inquiries

• Location of our health Facilities in the Province
• Directions as well as services offered by Eastern Cape Department of Health.